Made-to-Order Items
Many of our pieces are made to order. We begin preparing your item after the order is confirmed. For custom or made-to-order pieces, changes may not be possible after production has started.
Order Changes & Cancellations
You may request a change or cancellation before your order has been shipped. Once the order has shipped, it cannot be cancelled or changed.
Returns & Exchanges
Standard ready-to-ship items may be returned within 14 days of delivery in unused condition with all packaging. Made-to-order and personalized items are final sale and cannot be returned unless they arrive damaged or incorrect.
Damaged or Incorrect Items
If an item arrives damaged or different from your order, please contact us within 48 hours of delivery with clear photos. We will review the issue and provide a replacement or refund where appropriate.
Customer Responsibility
Please double-check your shipping address, size, color, and personalization details before checkout. We are not responsible for delays or loss caused by incorrect information provided by the customer.